1. Introduction
Tech Fix IT Pty Ltd (ABN: 82 679 657 099) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in Australia in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other relevant state legislation.
By using our website at techfixit.solutions ("Website") or engaging our IT support services ("Services"), you consent to the practices described in this policy.
2. Collection of Personal Information
2.1 Types of Information We Collect
We collect personal information that is reasonably necessary to provide our Services. This may include:
- Contact and Identity Information: Your name, email address, phone number, residential or business address.
- Service Information: Details about your devices, software issues, network configuration, and any other information you provide to enable us to diagnose and fix technical problems.
- Financial Information: Billing details and payment information. Please note, we use secure third-party payment processors and do not store full credit card details on our servers.
- Technical Information: When you visit our Website, we may automatically collect your IP address, browser type, operating system, and pages viewed through cookies and similar technologies.
2.2 How We Collect Information
We collect information directly from you when you:
- Contact us via phone, email, or our Website contact form.
- Request a quote, schedule an on-site or remote appointment.
- Subscribe to our newsletter or marketing communications.
- Use our Services.
3. Use of Personal Information
We use your personal information for the primary purpose for which it was collected, related secondary purposes, and as permitted by law. These purposes include:
- To provide, schedule, and manage our IT support and repair services.
- To communicate with you regarding your service request, appointments, and updates.
- To process payments and invoices.
- To send you important service-related notices.
- For direct marketing (e.g., newsletters, promotions, and updates about our services), where you have consented or where we are permitted by law to do so. You may opt-out at any time.
- To improve our Website, services, and customer experience.
- To comply with our legal and regulatory obligations in New South Wales and Australia.
4. Disclosure of Personal Information
We will not sell, rent, or trade your personal information. We may disclose it in the following circumstances:
- To Third-Party Service Providers: We engage trusted providers who assist us in operating our business, under strict confidentiality agreements. These include:
- Square: For secure payment processing.
- Mailchimp: For managing email marketing and communications.
- Google Workspace: For email, document storage, and calendar scheduling.
- Where Required or Authorised by Law: To government agencies, regulatory bodies, or law enforcement as required by Australian law.
- With Your Consent: For any other purpose with your explicit consent.
We take reasonable steps to ensure these third parties handle your information in accordance with the APPs and are located within Australia or in countries with substantially similar privacy protections.
5. Security of Your Information
We take the security of your personal information seriously. We implement reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Access to and Correction of Your Personal Information
Under the APPs, you have the right to:
- Request Access: Ask for a copy of the personal information we hold about you.
- Request Correction: Ask us to correct any information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.
To request access or correction, please contact our Privacy Officer using the details in Section 10. We will respond within a reasonable time and may need to verify your identity. In certain circumstances permitted by law, we may refuse access or correction.
7. Making a Complaint
If you believe we have breached the APPs or mishandled your personal information, please contact us first using the details below. We will investigate and respond to your complaint promptly.
If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
8. Direct Marketing
You may opt-out of receiving direct marketing communications from us at any time by:
- Using the "unsubscribe" link in any marketing email we send.
- Contacting us directly at
hello@techfixit.solutions.
9. Cookies and Our Website
Our Website uses cookies to improve your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but this may affect your experience on our site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our Website with a revised "Last Updated" date. We encourage you to review this policy periodically.
